We are continuing to offer our full range of professional tax, accountancy and business advice services throughout the pandemic and during this recovery period.
For the safety of our team and your own personal protection we have implemented changes to how we interact with clients and visitors to ensure that everyone remains safe during this current pandemic.
This factsheet provides a summary of the steps we have taken and some guidance for you so that we can all adhere to the Government guidance.
If you would like to know more about the range of services on offer, do not hesitate to contact us.
Our offices
In adhering to government guidelines most of our staff are predominantly working from home. However, from 7 September our offices will re-open.  Our staff will be returning on an as needed basis and for a maximum of two days per week as we are operating on a Team shift basis.  This means that staff have been allocated days that they are able to return to the office to avoid cross contamination with other teams and to continue to keep all our staff safe.
I need to discuss a matter with my accountant or adviser
If you would like to speak to a member of our team face to face, we are able to offer virtual meetings using video conferencing via Zoom, which can facilitate one or a number of attendees.  We are also able to facilitate conference calls via our telephone system. By utilising these methods, you should be able to communicate with our team without having to leave the safety of your home or business to meet with us.
If there is an urgent requirement to speak with a member of our team in person, this can be held at our office on the day the staff member is able to attend the premises. 
An appointment must be arranged with the required staff member prior to arriving at our office. 
Visitors to our offices
In order to keep our staff and our visitors safe when attending our offices, we request all visitors to adhere to the following.

• Inform us that you will be visiting our office. If this is to deliver items, please phone ahead and let us know you will be arriving.  If you need to meet or discuss any matters with a member of staff, we kindly request you to make an appointment prior to arriving.
• Masks must be worn on arrival to the office.
• On entering the office your temperature will be taken. If it is 37.8 or above, you will not be allowed to continue with your meeting.  No records of your temperature will be kept.
• Please sanitise your hands on entering the office at the sanitisation station.
• Please speak to reception and sign in to ensure we have a record of your visit.

If you are also attending a meeting:

• We recommend face masks to be worn during your meeting.
• Chairs within meeting rooms are safely distanced and should remain where placed.
• If you need to use our washrooms, there are allocated Visitor amenities. Please be aware only one person may enter at a time and signage on the washroom door will indicate if the room is in use.
• We are happy to serve you refreshments, however you may prefer to bring your own.

If you are making a delivery or collection:

• Please let us know if you wish to deliver items to the office so we know to expect you.
• Items to be delivered should be placed at the delivery point signposted in reception by the visitor. All deliveries will be sprayed with disinfectant.
• Items to be collected will be left in our collection point and will have been sprayed with disinfectant prior to collection. Only the person collecting the item may handle the item once placed in the collection point.

We kindly ask visitors not to attend our office if they are feeling unwell or unannounced.